Connect It Utility Services

Assistant NRSWA Coordinator

About this vacancy

We are looking for an Assistant NRSWA Coordinator to join our growing Streetworks team and support the planning and coordination of works across England & Wales.

This is a fantastic opportunity for someone organised, detail-focused, and eager to develop a career in Streetworks and utilities.

Location:

Prospect House, Hedge End, Southampton

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Responsibilities

  • Support the end-to-end management of streetworks permits and notices, ensuring all applications are submitted accurately, within required timeframes, and tracked through to completion in line with local authority and statutory requirements.
  • Maintain accurate, real-time updates across all internal systems, ensuring permit data, changes, extensions, and closures are recorded and accessible to operational teams and stakeholders.
  • Liaise with local authorities, statutory undertakers, utility providers, and internal teams to ensure effective communication, timely responses, and smooth coordination of planned and reactive works.
  • Assist in the planning and coordination of works to minimise disruption to traffic flow, local communities, and surrounding infrastructure, while ensuring compliance with permit conditions.
  • Support the coordination of traffic management requirements, including arranging road closures, parking suspensions, and traffic control measures in collaboration with internal teams and third-party suppliers.
  • Process reinstatement data received from site teams and surveyors, ensuring all registrations are completed in line with national standards and tracked through interim and permanent stages.
  • Assist with the preparation and management of safe dig and existing services plans, ensuring all documentation is current, accurate, and supports safe site operations.
  • Help produce and distribute stakeholder communications such as letter drops to residents, businesses, and local representatives, ensuring clear and timely messaging about planned works.

Qualifications

  • Excellent attention to detail, with the ability to manage and review data accurately across multiple systems and processes.
  • Strong organisational skills with the ability to prioritise workload, manage multiple tasks, and meet deadlines in a fast-paced environment.
  • Effective communication skills, both written and verbal, with confidence liaising with internal teams, external stakeholders, and local authorities.
  • A proactive and flexible approach to work, with a willingness to support colleagues and adapt to changing operational demands.
  • Strong teamwork skills, with the ability to collaborate effectively across departments including Civils, Planning, SHEQ, and Project Management teams.
  • Good IT literacy and confidence using Microsoft Office packages, particularly Excel, Outlook, and Word.
  • A willingness to learn and develop knowledge of streetworks legislation, permitting processes, and utility sector operations.
  • Problem-solving mindset with the ability to identify issues early and support resolution in a timely and professional manner.

 

Educational Requirements

  • GCSEs (or equivalent) in Maths and English
  • Previous administrative, coordination, or scheduling experience (desirable but not essential).
  • Basic understanding or awareness of Streetworks (NRSWA) legislation (desirable).
  • Experience working in a utilities, construction, or infrastructure environment (advantageous).
  • Competency in Microsoft Office applications or equivalent systems.
  • Willingness to undertake role-specific training and development.